My guy and I LOVE this little machine. It heats up water very quickly (something we used to rely on our Sunbeam Teadrop to do, before it took on an awful flavor after awhile) which is great to use for things like instant cream of wheat and oatmeal in the morning, not just coffee and tea!
The K-cups are amazing in taste; I was a barista (coffee slinger - think gal behind the counter of a starbucks) for three years and I ground the beans fresh every morning. I haven't smelled or tasted anything close to the coffee I used to make there in any commercial setup until now. The K-cups keep their contents fresh and tasty, and there's no messy leakage from the pod when you take it back out.
There is a loud WHIRRRR for about 5-10 seconds after the cup is brewed as the machine takes in more water, but it's no worse than any other countertop appliance, in my opinion. Unless you have cats that scare easily or a grumpy hubby that sleeps in when you're getting ready in the morning, I don't see it being an issue.
Stays clean, performs well, and it's super-quick if you'd rather hit the snooze button than get up and make coffee. You can even set it to turn on in the morning :)
In the interest of full disclosure, someone was throwing this out in our apartment complex, so we figured what the hey, we'll check it out. No water was coming out, even though the machine was whirring, buzzing, screen was showing up - all systems go except water through the brew spout. My fiance tinkered with it and ended up pinching the small rubber valve that extends into the water tank, forcing the water to "flush" out the lines. A vinegar rinse run-through, a coffee maker cleaner powder run-through, and voila - worked like a brand new machine. If you have issues with yours...don't rely on the customer service line; educate yourself in online forums and try the things I described above before plunking down $$ on another!
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