I've had this product for about a year and I agree with most that it makes good coffee. But it has a couple of design issues. My first complaint is about the carafe which leaks water all over the place. I've ordered replacements several times and they all leak. Finally, in reading one of the reviews here, I learned why. You have to hand wash the carafe. It accumulates water between the wide plastic ring at the top of the carafe and the glass, which then leaks when brewing. This is not a steam issue...it is the carafe. The second issue is the plastic handle on the stainless steel brew basket. If you hold it by the handle when drying it, over time the handle loosens and then breaks off. Kitchenaid replaced it twice and I now know not to hold it by the handle if any force is being put on the handle such as when drying it. I also hand wash it just to be safe.
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