I have own two of these machines and purchased three others for family gifts. Everyone loves it. Be sure you are reviewing the correct model. We purchased a cheaper model that had a plastic base and it was worthless. They look alike, but they are completely different machines. One time I broke the spout. I called the manufacturer using the phone number on the booklet that came with the machine. The part was very inexpensive and came within a couple of weeks. Our first machine last over five years, and our second machine is going strong on its third year. When I use something every day I do not expect it to last forever. Five years seemed like reasonable length of service.
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